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  1. This problem has been noted on a number of websites. If it is not due to the usual problem of people not having the sound correctly switched on it may be due to what is a common hardware problem and the phone will be replaced at a mac genius bar. I have had my Phone for less than a week and suffered this problem from the first time I used it. I’m assured that once back in a country w a mac store i should be able to have the phone replaced.